Billing & Refund Policy

The following Billing & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Julie Tant and Magda Whitehead (“we”, “us” or “our”) in connection with our services (“Services”).

By using our Services, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use our Services, you agree and expressly consent to the following.

1. Billing

All payments made by you to Julie Tant and Magda Whitehead are subject to our Terms & Conditions.

Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary as a result of foreign currency conversion policies of our third-party payment processors, which you can find at the relevant website or location where you make the actual purchase. 

Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organisational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.

Payment Through Third Party Services. You agree to abide by any relevant Terms & Conditions or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.

Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of our Services.

Using the website on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator as the case may be. Out-of-country usage may in any event lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.

We may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates our Terms & Conditions or this Billing & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, we may cancel or block your Credit Balance.

1. Cancellation and Refund

Cancellations for the Women Circles and Coaching services shall only be accepted if a 48-hour notice is given prior to the circle or coaching program. Purchases for courses shall be final and non-refundable, except as required by applicable law. If you use third party services to purchase any of our Services, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.). Note that all refunds will include subsequent deductions of any third-party charge.

We reserve the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same service or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of this Policy, the our Terms & Conditions or the Privacy Policy; (iii) that you are using any of our Services fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.

For all refunds, please email julie@traditionalacupuncture.co.uk quoting your full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.

Billing Disputes. Any billing disputes raised by you to us will be settled in accordance with the our Terms & Conditions. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.

1. Sharing Information

We may, if required, share the details of your payment and your personally identifiable data with third parties, in order to prevent a financial loss to you or us, or to prevent a violation of law.

1. Legal

The general legal terms appearing in the Whole Woman Terms & Conditions, and Whole Woman Privacy Policy also apply to this Policy.

In the event you read this Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.

1. General

If you have any questions regarding our Billing & Refund Policy, please contact Whole Woman via our contact page on our website or by sending an email to julie@traditionalacupuncture.co.uk